You can purchase either online or by telephone. Should you require assistance from our Customer Services team we are available from 9:00 to 5:30 Monday to Saturday. You can either call us on (within the UK) on 0208 408 1658 (outside the UK) 00 44 0208 408 1658, or email us at info@craftsmanstyle.co.uk.
We accept all major credit and debit cards or if you would prefer to pay by cheque please make cheques and bank transfers payable to Craftsman Style Ltd and send to Craftsman Style Ltd, 150 Red Lion Road, Surbiton, Surrey, UK. KT6 7QX.
When an order is placed, you will be sent an email to confirm your purchase and a unique reference number for your order.
The full purchase price will be charged to your card upon placement of your order. If, in the instance, your item is out of stock or you are ordering a bespoke item a 50% deposit must be made. This deposit is non-refundable after 3 days from date of order and cannot be used against a future purchase should the customer change their mind. Please be sure about your order to avoid these charges. The goods will not be delivered on the agreed delivery date unless cleared funds for the entire purchase price have been received in full 4 days prior to the agreed delivery date.
Small item orders are usually dispatched within 5-6 working days.
Larger item orders need more care and handling and are, therefore, dispatched through our specialist furniture distribution agent. Please note this service does take longer but does ensure your item(s) arrives in the condition you would expect from us. You will be contacted, by our distribution agent, once your order is processed and advised of an expected delivery date and time. For larger items please allow approximately 15-20 days for delivery.
We deliver to the whole of the mainland UK. For deliveries outside of the mainland including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight please contact us at info@craftsmanstyle.co.uk for a competitive quote. Where ever you are you can be sure we will get it there safely and promptly.
For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card or contact our Customer Service team on 0208 408 1658. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.
Should it be more convenient for you, we can deliver to your residence, work or another address. In your shopping cart you can choose the address you require the product to be delivered.
All international deliveries are dispatched through our international couriers. The service is door to door and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it. Please dont forget there will be an import tax payable locally in most countries and/states which vary for your item(s). Before you make your purchase contact us on email (is best) info@craftsmanstyle.co.uk due the different time zones confirming your zip code or address and we will provide you with a price for the shipping prior to your purchase. Alternatively, you can make your purchase online and we will contact you to adjust the shipping costs before dispatch and confirmation of your order.
Items delivered must be returned within 14 days of receipt to qualify for a refund or exchange. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given back. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us. Please ensure all the items are packaged securely and sufficiently to withstand delivery. Failure to do so many result in Craftsman Style being unable to refund you.
Please note: Each piece of furniture is individual and hand made. Any visible stains, marks and cracks are part of the desired finish and should not be considered as defects. Colours may vary slightly and cracks may appear overtime, this is normal and part of the desired effect and will not be accepted as faulty or returned.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
You may normally cancel your order (once accepted by us) for any reason up to within 3 working days. If you do cancel your order within this time any payments made by you will be refunded in full. It is not possible to cancel special one off commissioned or special orders once production has started.
When an item of furniture is delivered to you, it is your responsibility, to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.
If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Craftsman Style being unable to refund you.
Sofas, armchairs, footstools and ottomans ordered with customer's own fabric or material cannot be cancelled, returned or refunded once purchased.
At the present time, we do not have premises and are SOLELY internet based.
We do not have a catalogue. Our currently available items are listed on this site.
